We value customer satisfaction and have developed the following Refund and Returns Policy to ensure a positive service experience:

  1. Service Cancellations and Refunds:
    • Customers can request a cancellation and receive a full refund before the commencement of advertising services.
    • If a customer chooses to cancel during the process of advertising services, a refund will be issued based on the work completed.
    • Refund requests will not be accepted after the completion of the advertising services.
  2. Dissatisfaction and Dispute Resolution:
    • If a customer is dissatisfied with the provided advertising services, they should immediately notify us and provide detailed feedback.
    • We will handle customer complaints seriously and offer solutions within a reasonable timeframe.
    • If a mutually satisfactory resolution cannot be reached, the customer may seek third-party arbitration or other appropriate dispute resolution mechanisms.
  3. Advertising Materials and Intellectual Property Rights:
    • Customers are responsible for providing accurate, complete, and legally compliant advertising materials.
    • We shall not be liable for any service unavailability or damages resulting from the quality, content, or copyright issues related to customer-provided materials.
    • Customers must ensure that the materials provided have proper copyright and usage rights.
  4. Returns Policy:
    • Due to the nature of advertising services, returns generally do not apply to our business.
    • If a customer receives advertising materials with quality issues or deviations from the order, they should promptly notify us for resolution.
    • We strive to provide advertising materials that meet customer requirements, but it is the customer’s responsibility to inspect and raise any concerns upon receiving the advertising materials.

Need help?

Contact us at {email} for questions related to refunds and returns.